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End of the line: surveillance, precarity and resistance in the call centre

I spent six months undercover in call centres, researching how workers are subject to constant watch, psychological pressure, and what they do to resist. This is what I discovered.

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End of the line: surveillance, precarity and resistance in the call centre

I spent six months undercover in call centres, researching how workers are subject to constant watch, psychological pressure, and what they do to resist. This is what I discovered.

openDemocracy.net - free thinking for the world

Get openDemocracy emails

A weekly roundup of world affairs, ideas and culture.

This week's editor

En Liang Khong

En Liang Khong is openDemocracy’s assistant editor.

Job: Senior Investigative Journalist

We are looking for an experienced investigative journalist to run an exciting new project investigating how commercial pressures are affecting press freedom across Europe.

Targeting vulnerable communities: public awareness of human trafficking must align with policies directly benefitting all victims and survivors

Public awareness campaigns have lots to say about sex trafficking, but often fail to reach communities directly impacted by trafficking or to complement programmes that help survivors.

Maybe it is time to tell new stories of Scotland

On the new Scotland and its emerging political culture.

Branding and Identity partner wanted for the Inquiry into the Future of Civil Society Project

The Inquiry into the Future of Civil Society is looking for a partner to develop and deliver the branding and identity for this landmark two year project that aims to provide a clear vision for the role of civil society in England over the next ten years.

Nationalism in Jordan: king, tribe, or country? Part two

Part two of this two-part series reveals the fragmented nature of nationhood in Jordan with the East/West Bank divide and tribalism.

Nationalism in Jordan: king, tribe, or country? Part one

The first article in this two-part series traces the formation of nationalism in Jordan as both a pan-Arab identity and a relationship between Arabs and family rulers.

Guatemala: the democratic challenge

After the unprecedented mobilizations which led to the overthrow of a corrupt president and vice-president, Guatemala now faces a challenge shared by democracies around the world. Español

Negativity, not pessimism! Remembering Mark Fisher (1968 – 2017)

"Mark isn't just the figure behind every significant thing I've done as a critic. His theory is now deeply embedded in who I am and what I say."

Theresa May has handed the NHS crisis to the regions - here's why that should worry us all

Westminster and Whitehall ‘lords and masters’ are making local NHS bosses create NHS plans full of hopelessly optimistic ambitions, and bad excuses for cutting services.

The women of Brest Station

These Chechen women are falling foul of changing attitudes on the EU’s eastern border, but they have made the railway station in Brest an unlikely piece of home in Belarus. 

Getting through the front door: public awareness campaigns as an essential first step in the fight against human trafficking

Campaigns to raise public awareness have limitations, but they are also constantly being refined and improved. They must be regarded as a key first step on the road to more mature forms of engagement.

Beyond survival: lessons from domestic worker organising campaigns against human trafficking and labour exploitation

Anti-trafficking campaigns can help to tip the scales towards justice, but they will only succeed if they are grounded in the lived experiences of survivors and oriented towards systemic solutions.

The rights and wrongs of the High Court ruling on triggering Article 50

The UK Supreme Court will soon decide whether parliament has a say on Brexit. A lot rides on the decision, but either way one side will claim victory for ‘the people’.

Five ways to build solidarity across our differences

How do we build bridges between people who could be allies for radical change but who view each other with anger and suspicion?                                                                                         

Solidarity Cities: cities acting for refugee integration

An initiative on the management of the refugee crisis proposed by the Mayor of Athens and launched in the framework of the EUROCITIES network.

End of the line: surveillance, precarity and resistance in the call centre

I spent six months undercover in call centres, researching how workers are subject to constant watch, psychological pressure, and what they do to resist. This is what I discovered.

Who killed bourgeois democracy in Europe?

When a system calls itself democracy, but forces increasing parts of the demos (people) to live under poverty, its own central concept gradually becomes hollow.

Representation is no longer enough - A Q&A with Michel Bauwens

A Q&A with Michel Bauwens, as part of our focus on Platform Co-ops and the forthcoming open2017 conference.

openDemocracy offers you a 10% partner discount to the event here

A nuclear world: eight-and-a half rogue states

When disarmament looks remote, straight talking on possession of nuclear weapons is all the more timely.

Why are Polish people so wrong about Muslims in their country?

Although Muslims in Poland constitute less than 0.1% of the total population, a recent survey found that Poles believe that 7% of their country is Muslim.

Latin America’s turn to the right: implications for Palestine

Over the past year a number of Latin American elections resulted in victories for the right. What does this political change mean for the Palestinian cause?

A small picture in the big picture of Erdogan’s Turkey

The judicial arm of the Erdogan leadership has decided to make an example of her: even the most moderate critics will not be tolerated.

In Uzbekistan’s jails, torture is an everyday occurrence

Trumped up charges, persecution of foreign citizens and extended sentences — this is the face of justice in Uzbekistan. 

The Indian judiciary are paper tigers

In the final of a three-part series dealing with the law on domestic violence in India, we focus on the failures of a patriarchal judiciary to protect women adequately in cases of domestic violence. 

A jail, not a shelter: women’s refuges in India

On the tenth anniversary of a major law dealing with domestic violence in India, we explore how the poor quality of refuge provision impacts on women’s choices. (Part 2 of a three-part series.)

Is the Indian law on domestic violence fit for purpose?

In the first of this three part series, we examine the effectiveness of one of the major planks of the domestic violence law in India: the post of Protection Officers.

The first transgender celebrity in China and her sexist dating show

Jin Xing is a progressive icon, and the first person to openly undergo gender reassignment surgery in China. Why is she now hosting a show that helps parents select docile daughters-in-law?

Campaign culture matters: Bringing together awareness and evidence

It can be hard to say what works, but we need an enduring commitment to empowerment and self-liberation rather than unhelpful images of pleading hands and whipped backs. 

Linking information and action in the fight against human trafficking

Public awareness campaigns targeting human trafficking must link comprehensive information with a well-researched and relatable programme of action. 

Marketing mass hysteria: anti-trafficking awareness campaigns go rogue

Efforts to raise awareness about human trafficking contribute to a save and rescue rhetoric that helps little, yet renders the lives of sex workers and minors in the sex trade unsafe.