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Bolt and Uber drivers: ‘Xenophobic’ prank exposes need to fix gig economy

Nigerian drivers had no idea why they kept receiving fake trip requests. The answer lay 7,000 kilometres away

Bolt and Uber drivers: ‘Xenophobic’ prank exposes need to fix gig economy
Uber and Bolt drivers in Lagos were caught in the crossfire of a long-standing rivalry between Nigeria and South Africa | James Battershill for openDemocracy
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After a gruelling evening of work in late August, a Nigerian driver for the ride-share app Bolt in Lagos decided to accept one last journey and then head home for the night. That’s when he was scammed.

Rosco* accepted a ride from a person with a South African number who wanted to be picked up near the University of Lagos. Ten minutes after he arrived at the location, the customer was still nowhere to be seen. Over the next 40 minutes, Rosco received 16 more fake requests, all from South African phone numbers, which kept him from making any more money that night.

“These people were holding me ransom,” Rosco told openDemocracy last week.