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From electricity suppliers to doctors, why do many reject the modern imperative to 'shop around'?

A new report by the Competition and Markets Authority highlights how poorer people are failed by energy markets. Jonathan Tomlinson finds the same for health - and for understandable reasons.

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old lady.jpg
old lady.jpg

Image: Lee Jeffries / Flickr. All rights reserved. 

Last week, the Competition and Market Authority reported that those least able to take advantage of competition and choice in the energy market were,

less educated, less well-off, more likely to describe themselves as struggling financially, less likely to own their own home, less likely to have internet access, more likely to be disabled or a single parent.