Ofgem has refused to publish an investigation that found “severe” issues with the way energy companies treat customers in debt.
The energy market regulator announced today it had found problems with the way that 16 suppliers treat customers facing financial difficulties, including “severe” issues at three companies and “moderate weaknesses” at a further five. Eight of the firms had “minor weaknesses”, including three of the UK’s biggest suppliers, EDF, E.ON and OVO.
But the regulator would not publish its findings in full, say how many people in debt had been mistreated, or what the consequences had been for those people.
