British Gas advisers have been caught misleading customers with false promises about green energy in an investigation by openDemocracy.
‘Heating sales advisers’ for the company were recorded claiming that hydrogen fuel will be rolled out across the UK and that boilers sold now are capable of burning hydrogen instead of gas – neither of which is yet established.
One adviser also told us that hydrogen would cut energy bills, which is untrue. And they gave misleading advice about heat pumps – including falsely claiming that they are unsuitable for four-bedroom homes.
