The BBC’s remit is not just broadcast. It has the power to improve our experiences online, and to realise the digital public sphere we want.
imperial ambition”, the country was up in arms. Petitions were launched. Celebrity chefs were asked to respond. I was struck with sadness by how low our ambitions had sunk. Because twelve years ago we’d thought the BBC could do what it does now with cake recipes with everything it has ever made.When it transpired in May this year that the BBC would remove its database of recipes from the web in response to the Government’s accusation that such online endeavours represent “
The BBC is a unique institution, a beautiful example of collective investment in the public sphere, and that is why so many people love it. It’s also why twelve years ago, when the BBC announced its ambition to put much of its archive online, published (like much of the content on this website) under a Creative Commons licence that allows people to watch, re-appropriate and republish it freely, that idea made so much sense. The Creative Archive, as it was then known, died a death at the altar of rights ownership – sacrificed in part to the BBC’s awareness of its dominant position in the market and its role in stimulating the independent television industry. Instead we got the iPlayer: a fantastic project that nonetheless, when set against the potential of the BBC to enrich and define the digital public sphere, begins to look slightly pathetic.
Writing on Medium this May, Lloyd Shepherd, who had worked on the recipes database during a brief stint at the BBC, complained:
“The BBC could have a powerful public sphere strategy — a big public discussion about how the networked digital world needs a public space in the same way as telly and radio did, and how it is the BBC’s role to do that. But it won’t make the case for it…”
At first glance, treating the digital public sphere the same way we treat radio and TV seems wrong. Unlike radio and TV, which are broadcast on a limited resource – called “spectrum” – the internet is unbounded, limitless. The web pioneers of the nineties and early 2000s believed the internet would usher in an age of radical plurality. Give everyone a voice, a machine to encode it and a network of limitless bandwidth over which to transmit it, they said, and you’d get a public sphere so rich it would make Jürgen Habermas blush. But the digital public sphere we have today is a long way off from that vision, because it turns out that a really good way to make money online is by teaching computers how to entertain people with their own prejudices, and then selling their eyeballs to the highest bidder.
Commercial online endeavours build what Tim O’Reilly in 2004 called “architectures of participation”: websites and platforms that transform the contributions of each user into more than the sum of their parts, through structured databases and machine-learning. But these all too soon become architectures of control, as we find ourselves locked in to platforms like Facebook and YouTube, stranded in silos designed to parcel us off to advertisers.
The online echo chamber
In his 2011 book, The Filter Bubble: What the internet is hiding from you, Eli Pariser portrays today’s online environment as a place where technology corporations and the advertisers they serve use algorithms to define the news you see based on your salary, education and – crucially – your social milieu. The internet has ushered in an age of “me media” which consists of echo chambers. And the problem with these echo chambers is that when they come into contact with one another, conflict ensues. This is not good news for the public sphere.
If commercial interests create a digital public sphere that simply consists of separate communities that cannot meaningfully engage with one another, then we need non-commercial interests to counter that. We need market intervention. In short, we need to begin imagining the digital public sphere we want and working out how we might shape it. James Bennett's thinking on public service algorithms is just one idea to consider.
Achieving the digital public sphere we want
The BBC needs to accept that its identity now extends beyond broadcast.
Right now, government intervention in the online space falls into two categories. The first is bandwidth, evidenced by the Government’s ambitions to introduce a universal service obligation (USO) for broadband. This will be the first time a USO has been imposed on a historically commercial service – electricity, gas, post and telephone networks all have histories of public ownership. The second is protection from harmful or illicit content, embodied in various legislative and non-legislative (voluntary) schemes imposed on internet service providers.
This regulatory picture reveals how comfortable those in power are protecting the internet as a wholly profit-led information space. Indeed, digital rights campaigners, myself included, are guilty of aiding and abetting the complacency as they justifiably resist “freedom from” intervention (disconnection for copyright infringers, family-friendly filters) while remaining silent on the need for positive intervention in the digital public sphere. For a start, we should be making a lot more fuss over the Government’s proposals to remove from the BBC’s new Charter its sixth purpose, “to develop emerging communications technologies and services”.
It is the sixth purpose that currently protects the BBC’s ventures into online services, experimentation that has been ongoing for almost two decades. The BBC’s online endeavours have always been contentious: at the beginning because they only benefitted the small percentage of licence fee payers who had got themselves online; later because they were accused of taking business away from commercial online content providers. But enabling the BBC to continue experimenting online is more vital than ever.
We are only just starting to see how digital technology is changing the contours of the public sphere. We know in the future that all media – newspapers, books, music, video, games – will converge online. What we may glimpse today without fully understanding is how information economics will dictate our discovery of and engagement with that media. Removing the sixth purpose now prevents the BBC from taking a more active role in this future and crafting it for the good of all.
We know in the future that all media – newspapers, books, music, video, games – will converge online.
What role for the BBC?
There are roles here both for the BBC and for its new regulator, OfCom. OfCom should deploy its internationally-recognised expertise and research resources to begin enriching our understanding of the digital public sphere, and the role it plays in our democracy. And the BBC needs to accept that its identity now extends beyond broadcast, by systematising and privileging its continued experimentation online. To do this, both institutions need to get a little braver than they have been to date about the need for intervention in this space.
Public service media is market intervention, and that’s fine. Labelling the BBC’s ambitions online “imperial” is disingenuous, because it conflates markets with democracies. Democracies need strong public spheres, and information markets, both online and off, may not deliver strong public spheres. Living in information echo chambers makes us not only more commercially exploitable but also more politically exploitable. Now more than ever, we need media to challenge our prejudices, not media to entrench them.