Government services are increasingly being automated and technology is relied on more and more to make crucial decisions about our lives and livelihoods. This includes decisions about what type of support we can access in times of need: welfare, benefits, and other government services.
Technology has the potential to not only reproduce but amplify structural inequalities in our societies. If you combine this drive for automation with a broader context of criminalising poverty and systemic racism, this can have disastrous effects.
A recent example is the ‘child benefits scandal’ that brought down the Dutch government at the start of 2021. In the Netherlands, working parents are eligible for a government contribution toward the costs of daycare. This can run up to 90% of the actual costs for those with a low income. While contributions are often directly paid to childcare providers, parents are responsible for them. This means that, if the tax authorities determine that any allowance was wrongfully paid out, parents are liable for repaying them.
