Students have told openDemocracy of their shock and stress after a major accommodation firm reneged on its ‘bills included’ contracts days before they moved in.
On its website, UniHomes, a Sheffield-based platform that works with partner lettings agents across 36 UK cities, promises: “Bills are included in all rent prices. No hidden fees.”
But in recent weeks, UniHomes has emailed student tenants to inform them that their bills will likely be going up – or will no longer be included at all.
