Flickr/LendingMemo.
The Financial Ombudsman Service (FOS) is a body that investigates financial complaints about regulated firms and can award compensation of up to £150 000. Yet, it is characterised, at least in the internet, as much by complaints about it, as by those made to it.
The allegations include evidence, laws and facts being ignored, as well as unfair arguments, all of which swing complaints one way or the other. There is evidently also a tendency to reject or support a complaint totally, rather than award in terms of contributory negligence. With many financial complaints, the truth is somewhere between the two extremes, so that partial compensation should be common as well. Additionally, there are frequent claims of incompetence, unintentional or otherwise. The latter refers to “deliberately getting the wrong end of the stick”, as one person expressed it.
