Finding ways to address the burgeoning problems with technology requires imagination and involvement from many sectors. Whilst there is significant regulatory movement from governments to tackle tech monopolies and associated issues, the state of the art moves fast and we see social harms emerge faster than law or design can effectively act.
With such resource behind them, tech companies themselves are extremely adept in deploying high-impact products and then orchestrating the legal, PR, design, and lobbying strands required to keep those products running and insulated from external intervention.
So we see civil society efforts such as the Real Facebook Oversight Board set up by independent experts to publicly adjudicate on problematic content on the platform since Facebook took so long to set up its own version. This shows how bold, creative collaboration is necessary to strive for preferable, pro-social outcomes. At the least it's part of the puzzle.
